Return and Refund Policy

Merchandise

Return Policy:

1. Eligibility: Items must be returned within 30 days of receipt.

2. Condition: Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.

3. Non-Returnable Items: Certain items such as custom or personalized products are not eligible for returns.

Return Process:

1. Initiate a Return: To start a return, please contact our customer service team at admin@mvtvn.com with your order number and reason for return.

2. Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

3. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds: Approved returns will be refunded to your original method of payment within 5-10 business days.

Subscription to Premium TV Network

Refund Policy:

1. Non-Refundable: All subscriptions to our premium TV network are non-refundable. Once access is granted upon purchase, no refunds will be issued.

2. Cancellations: Subscriptions can be canceled at any time, but no prorated refunds will be provided for unused subscription periods.

General Conditions

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] with details and photos of the product. We will arrange for a replacement or refund as necessary.

2. Expedited Shipping: Shipping fees for expedited services are non-refundable.

3. Processing Time: Please allow up to 5 business days for processing returns and refunds.

For any questions or concerns about your return or refund, please contact our customer service team at admin@mvtvn.com .

Feel free to customize the placeholders with your actual contact information and any other specifics you might want to include.